Privacy Policy

1. About Malaysia Property Hub

Malaysia Property Hub is an independent property discovery and enquiry platform operated through malaysia-property.com.

We publish information about selected Malaysian property projects and help visitors request current price lists, floor plans, unit availability, sales-package information and viewing arrangements.

Unless expressly stated otherwise, Malaysia Property Hub is not the official website of a property developer.

2. Information we may collect

We may collect information that you voluntarily provide, including:

• Your full name, telephone or WhatsApp number and email address.
• Your country, general location, preferred project, budget and unit requirements.
• Your buying purpose, financing requirements, company or business type where relevant.
• Information contained in an enquiry, appointment request or message.
• Records of communications relating to your enquiry.

We may also receive limited technical information, such as IP address, browser and device type, referring page, pages visited, access times, cookies and general website-performance data.

3. How information is collected

Information may be collected when you submit a website form, contact us through WhatsApp, telephone, email or social media, request property materials, arrange an appointment, or browse and interact with this website.

4. How we use your information

We may use your information to:

• Respond to your property enquiry.
• Provide requested project information, floor plans, pricing and availability updates.
• Understand your requirements and identify potentially relevant projects.
• Arrange appointments, project presentations or site visits.
• Connect you with a relevant developer, authorised project representative or professional service provider where appropriate.
• Maintain communication records, improve the website, prevent misuse and meet applicable legal or operational requirements.

We do not sell your personal information to unrelated third parties.

5. When information may be disclosed

Where reasonably necessary to address your enquiry, relevant information may be shared with the developer or authorised representative for the project, an appointed real estate professional, website and technology providers, professionals requested by you, or public authorities where disclosure is required by law.

Third parties may have their own privacy policies and data-handling practices.

6. WhatsApp and third-party platforms

When you contact us through WhatsApp, email, social media, mapping services or another third-party platform, your information may also be processed under that platform’s own privacy terms. Malaysia Property Hub does not control third-party privacy or security practices.

7. Cookies and analytics

This website may use cookies and similar technologies to remember preferences, support functionality, measure visitor activity, monitor performance and improve security.

You may restrict or delete cookies through your browser settings. Some website functions may not operate correctly when cookies are disabled.

8. Marketing communications

We may contact you about the project or property requirement for which you submitted an enquiry. Where permitted, we may also share closely related project updates.

You may ask us to stop non-essential marketing messages at any time by replying “STOP” or contacting us. Necessary service-related replies concerning an active enquiry may still be sent.

9. Data retention, accuracy and security

Personal information is retained only for as long as reasonably necessary to respond to enquiries, maintain relevant records, provide requested assistance, resolve disputes and meet legal or operational requirements.

We take reasonable administrative and technical measures to protect information against unauthorised access, accidental loss, misuse, alteration and improper disclosure. No internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Your choices and requests

Subject to applicable requirements, you may contact us to ask what personal information we hold, request correction, withdraw consent for certain uses, stop promotional messages, request deletion where continued retention is no longer reasonably necessary, or ask how information has been used or disclosed.

We may need to verify your identity before processing a request. Some requests may be limited by legal, regulatory, contractual or record-keeping obligations.

11. External websites and cross-border processing

This website may link to developer websites, government websites, maps, social media platforms or other third-party resources. Malaysia Property Hub is not responsible for their content, security or privacy practices.

Some hosting, communication, analytics or technology providers may process information outside Malaysia. Where this occurs, reasonable steps will be taken to use providers and arrangements that offer appropriate protection.

12. Changes to this policy

This Privacy Policy may be updated when our website, services, technology or responsibilities change. The latest version will be published on this page with the revised date.